Sanity Makes a Comeback
The Farmers Insurance Group HelpPoint® claims call center has just been recognized by J.D. Power and Associates for the third year in a row for providing “An Outstanding Customer Service Experience”. The recognition is for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM.
By passing the rigorous standards of the certification process, Farmers’ HelpPoint demonstrates a strong commitment to providing customers with a consistent, positive experience with its claims call center,” noted Farmers® Vice President of HelpPoint Operations, Vince Donofrio. “Customers give particularly high ratings to HelpPoint’s customer service associates for their courtesy and concern for customers’ situations.”
The J. D. Power report stated “Once again, Farmers has shown itself to be an outstanding J.D. Power and Associates’ Call Center Certified company, representing the top 20 percent of customer service organizations across all industries that participate in our program.”
Farmers Group, Inc. is a wholly owned subsidiary of Zurich Financial Services, an insurance-based financial services provider with a global network of subsidiaries and offices in North America and Europe as well as in Asia Pacific, Latin America and other markets. Farmers® is the nation’s third-largest Personal Lines Property & Casualty insurance group. Headquartered in Los Angeles and doing business in 41 states, the insurers comprising the Farmers Insurance Group of Companies provide Homeowners, Auto, Business, Life insurance and financial services to more than 10 million households.
